5. Clear Delivery & Returns Information
It’s important to have clear delivery and return information that is easily accessible for your customers.
Making sure that any additional delivery charges are made known at the start will lower the chances of cart abandonment at the checkout.
It’s also important to outline where you will deliver and how long it will take as these are important aspects for your customers to know.
Regarding returns, this is also very important. As stated above, you can’t ‘try before you buy’ online so it is more likely your customers might need to return their item.
Making your returns process clear & easy increases trust and is more likely to make your customers convert.